Visit to Estonian counterparts on Public Administration Reform

Jun 15, 2016


Public Administration Reform is a continuous process which includes changes to the regulatory and legal framework, organizational structure at central and municipal administration, personnel management, a move towards results based management, amongst others. 

With the entry into force of the Stabilization and Association Agreement (SAA), Kosovo has gained a new momentum towards European Integration, and there is a renewed effort on the modernization of the public administration. The “Strategy on Modernization of Public Administration 2015-2020” reflects the need to foster public administration development in conformity with the demands for an administration that is efficient and effective, professional, transparent and accountable towards the public, and able to meet the demands of citizens. 

In order to learn from best practices and experiences from the EU member states on how to improve the public administration, Kosovo, with facilitation from UNDP, is actively engaged in South-South cooperation. Within this framework the Ministry of Public Administration (MPA) conducted a two-day visit to their Estonian counterparts, respectively the Ministry of Finance and the Top Civil Service Excellence Center at the Government Office. 

Estonia was a natural choice – it has established a progressive public administration and a well-organized civil service, where the improvement of public services is a continuous process, in the form of maximizing e-solutions, minimizing the duplication of agencies, outsourcing, reducing bureaucracy, and consolidating support services. 

Estonia’s experience, including their lessons learned, proved a valuable source of information on the organization and functioning of the civil service, professional development, and the legal framework governing the civil service. 

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