Local governance challenges highlighted in Mosaic Report 2015

Jun 9, 2016

 

MOSAIC 2015

To any given person, their perception is their reality; therefore, perceived realities vary from one individual to another. Sometimes, a perception may be very close to the actual situation; at other times it may be far from it. For a particular person or institution, the manner in which he/she/it is perceived is extremely important and central to the effectiveness and efficiency of the functions he/she/it fulfils. Hence, a periodic comprehensive study measuring Kosovan residents’ perceived satisfaction with public services and with the performance of local authorities ought to be vital to both Kosovo’s residents, institutions, and to international organizations working in Kosovo. 

The Kosovo Mosaic Surveys (KMS) are highly important and helpful to Kosovo’s residents, institutions, and to organizations interested in finding out the perceptions of Kosovan residents with regards to their satisfaction with public services and with the performance of their local authorities.

In addition to providing a general picture of Kosovo residents’ satisfaction with public services and local authorities, the 2015 KMS also provides municipality-segregated results. It enables Kosovo residents to assess their perceptions against those of other fellow residents within and beyond their own municipality. Also, it helps local authorities understand how their performance is perceived by their constituents, the performance of their peers, the most pressing challenges of their residents, and which municipality/ies they can learn from for increasing resident satisfaction with particular public services, and with particular duties of local authorities.

The KMS 2015 report gauges the perceptions and opinions of more than 6,700 citizens on public services ranging from management of primary and secondary schools, all the way to public sidewalks, sanitation and hygiene, etc. Building on the four previous reports published in 2003, 2006, 2009, and 2012, this report represents a further contribution to the ongoing and important debate on the role and functioning of the local government in Kosovo. For example, in KMS 2015, while corruption reappears as a high priority issue, there seem to be improvements in electricity supply and water supply, as they no longer appear in the list of the four most important problems! 

Table 1: Biggest problems facing municipalities, 2009, 2012 and 2015

Main problems faced by the municipality

 

2015

Main problems faced by the municipality

 

2012

Main problems faced by the municipality

 

2009

Unemployment

43.5%

Unemployment

57.7%

Unemployment

43.6%

Lack of economic growth

18.9%

Poor electricity supply

7.0%

Lack of economic growth

21.7%

Poverty/low standards of living

9.5%

Poor water supply

6.4%

Corruption

7.0%

Corruption

9.4%

Poverty/low standard of living

5.4%

Poor electricity supply

6.5%

The 2015 KMS provides many useful informative and comparative tables such as the one above

The 2015 KMS also introduces, for the first time, an Online Visualization Platform to facilitate usage of data from the survey, increase citizens’ engagement in policymaking at the local level, thus enhancing accountability and transparency.

The 2015 KMS was launched by UNDP and USAID, in collaboration with the Ministry of Local Government Administration.