United Nations Development Programme (UNDP) in cooperation with Kosovo Customs prepared the Public Pulse Action Paper entitled ‘The influence of complex procedures on corruption stimulation in Kosovo Customs’. The Paper aims to identify the prevalence of corruption and to find out the possible effects of complex procedures that are considered to be the cause corruption in Kosovo Customs. For the purposes of this study, 200 respondents were interviewed, of whom 100 came from import, 50 from export and 50 from brokerage companies, using a multi-staged random probability sampling method. The Action Paper also contains follow-up actions for addressing the specific issues.